Terms of Service

1. About These Terms

These Terms of Service ("Terms") apply to all appointment scheduling, booking coordination and related professional services supplied by Smith Appointments Pty Ltd (ABN [ABN]), trading via smithappointmentsau.space, with our principal place of business in Melbourne VIC, Australia.

By engaging our services, submitting a booking request, or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Our Services

Smith Appointments Pty Ltd provides professional appointment and booking coordination services, including scheduling management, calendar administration, reminder services and related administrative support for individuals and businesses.

The specific scope, deliverables and timing of any engagement will be set out in your written quote or service agreement, which forms part of these Terms.

3. Quotes, Bookings and Payment

• All quotes are provided in Australian dollars (AUD) and are valid for 14 days unless stated otherwise.
• A booking is confirmed only once we have accepted your request in writing and, where applicable, received payment or a deposit.
• Payment terms will be set out in your quote or invoice. Late payments may attract interest at the rate permitted under applicable law.
• We reserve the right to decline or reschedule any booking where required, with reasonable notice.

4. Cancellations and Rescheduling

• You may cancel or reschedule a confirmed booking by providing written notice to ceo@smithappointmentsau.space.
• Cancellation fees may apply where notice is given within the period specified in your quote or service agreement.
• If we cancel or reschedule a booking for reasons within our control, you will not be charged, or a full refund will be provided for amounts already paid for the cancelled service.

5. Your Responsibilities

• You agree to provide accurate, complete and up-to-date information necessary for us to deliver our services.
• You confirm that any information, records or access you provide to us is lawfully yours to share.
• You agree not to use our services for any unlawful purpose or in breach of any applicable Australian law.

6. Privacy and Confidentiality

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We will keep confidential all client information obtained in the course of providing services, except where disclosure is required by law or authorised by you.

7. Intellectual Property

All content on this website, including text, design and branding, is the property of Smith Appointments Pty Ltd and may not be reproduced without our written permission. Any materials we prepare for you under an engagement become yours upon full payment, unless stated otherwise.

8. Limitation of Liability

To the maximum extent permitted by law, Smith Appointments Pty Ltd is not liable for indirect, incidental or consequential loss arising from the use of our services. Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other statutory rights that cannot lawfully be excluded.

Our goods and services may come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Australian Consumer Law

Where we supply services to you as a consumer under the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that services will be supplied with due care and skill, will be reasonably fit for their purpose, and will be supplied within a reasonable time when there is no time stipulated.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

11. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the date of the latest revision shown below. Continued use of our services after changes are published constitutes acceptance of the updated Terms.

Last updated: 1 January 2025

12. Contact

For any questions regarding these Terms, please contact Smith Appointments Pty Ltd at ceo@smithappointmentsau.space, or visit our contact page.