1. Who we are
Smith Appointments Pty Ltd (ABN ) provides professional appointment and booking services to businesses and individuals across Australia, operating from Melbourne VIC. Our website is located at https://smithappointmentsau.space.
2. The Australian Privacy Principles
This policy describes how we manage personal information in accordance with the thirteen Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). Where this policy refers to "we", "us" or "our", it means Smith Appointments Pty Ltd.
3. The kinds of personal information we collect
Depending on the nature of your engagement with us, we may collect:
- Your name and contact details, including your email address and, where you provide it, your mailing address;
- Details of the services you have enquired about or engaged us to provide, including appointment and scheduling preferences;
- Business information relevant to arranging bookings on your behalf, such as business names and authorised representatives;
- Records of correspondence, including emails and messages sent through our website;
- Technical information such as browser type, device information and pages visited, collected when you use our website.
We do not collect sensitive information (such as health information or criminal record information) unless you provide it voluntarily and it is reasonably necessary for one of our functions or activities, or the collection is otherwise permitted or required by law.
4. How we collect personal information
Wherever practicable, we collect personal information directly from you. This typically occurs when you:
- Submit an enquiry, quote request or booking form through our website;
- Send us an email at ceo@smithappointmentsau.space;
- Communicate with us about an appointment or booking we are managing on your behalf.
In some circumstances we may collect personal information from third parties, such as a business that engages us to manage appointments on its behalf, where it is unreasonable or impracticable to collect that information directly from you.
5. Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for the primary purpose of providing our appointment and booking services. This includes:
- Responding to your enquiries and providing quotations;
- Scheduling, confirming, rescheduling and managing appointments on your behalf or on behalf of a business you deal with;
- Administering our relationship with you, including record keeping and service quality assurance;
- Complying with our legal and regulatory obligations.
We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, the secondary purpose is related to the primary purpose, and the use or disclosure is permitted under the APPs.
6. Direct marketing
We will only send you direct marketing communications where we are permitted to do so under the APPs and the Spam Act 2003 (Cth). Every marketing communication we send will include a simple way for you to opt out of receiving further communications. You may also request at any time that we stop sending you marketing material by emailing ceo@smithappointmentsau.space.
7. Disclosure of personal information
We may disclose your personal information to:
- Businesses, practitioners or venues with whom you have arranged an appointment through our services;
- Service providers who assist us in operating our business, such as website hosting, scheduling software, and IT support providers, under contractual arrangements that require them to protect your information;
- Professional advisers, such as our accountants and legal advisers;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
We do not disclose personal information to overseas recipients unless it is reasonably necessary for the provision of our services, and where we do so, we take reasonable steps to ensure the recipient does not breach the APPs.
8. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage practices, and limiting access to personal information to personnel who need it to perform their duties.
When personal information we hold is no longer needed for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we take reasonable steps to destroy the information or ensure it is de-identified.
9. Access to and correction of your personal information
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please email ceo@smithappointmentsau.space.
We will respond to your request within a reasonable period. If we refuse to give you access to, or correct, your personal information, we will provide you with our reasons and information about how you may complain about our decision.
10. Our website and cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Most browsers allow you to refuse cookies or delete them; doing so may affect the functionality of some parts of the website. We do not attempt to identify individual visitors through cookies except where you have voluntarily provided information to us.
11. Complaints and privacy enquiries
If you have a question about this policy, or you believe we have breached the APPs or the Privacy Act 1988 (Cth), please contact us by email at ceo@smithappointmentsau.space. Please include details of your concern so that we can investigate it properly.
We will acknowledge your complaint promptly and aim to resolve it within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. Contact details
Smith Appointments Pty Ltd (ABN )
Melbourne VIC, Australia
Email: ceo@smithappointmentsau.space
Website: https://smithappointmentsau.space